--- title: Craftsmen - Quality Policy description: Craftsmen Ltd. is committed to delivering quality engineering collaboration and support services while continually improving our quality management system to meet client expectations. --- [Skip to main content](https://www.craftsmensoftware.com/quality-policy#main-content) [![Craftsmen-logo](https://www.craftsmensoftware.com/hs-fs/hubfs/Website%202.png?width=200&height=72&name=Website%202.png) ![Craftsmen-logo](https://www.craftsmensoftware.com/hs-fs/hubfs/Website%202.png?width=200&height=72&name=Website%202.png) ![Craftsmen-logo](https://www.craftsmensoftware.com/hs-fs/hubfs/Website%202.png?width=200&height=72&name=Website%202.png) ![Craftsmen-logo](https://www.craftsmensoftware.com/hs-fs/hubfs/Website%202.png?width=200&height=72&name=Website%202.png)](https://www.craftsmensoftware.com?hsLang=en) - [About us](https://www.craftsmensoftware.com/about-us) - [Client Stories](https://www.craftsmensoftware.com/client-success-stories) - [How We Work](https://www.craftsmensoftware.com/how-we-work) - [Blog](https://www.craftsmensoftware.com/blog) - [Career](https://careers.craftsmensoftware.com/) Open main navigation Close main navigation - [About us](https://www.craftsmensoftware.com/about-us) - [Client Stories](https://www.craftsmensoftware.com/client-success-stories) - [How We Work](https://www.craftsmensoftware.com/how-we-work) - [Blog](https://www.craftsmensoftware.com/blog) - [Career](https://careers.craftsmensoftware.com/) - [Get In Touch](https://www.craftsmensoftware.com/contact-us) [Get In Touch](https://www.craftsmensoftware.com/contact-us?hsLang=en) # Craftsmen ltd. - Quality Policy QMS-PL-Q-01 | Document No. | QMS-PL-Q-01 | Version | 1.0 | | --- | --- | --- | --- | | Standard / Clause | ISO 9001:2015 — Cl. 5.2 | Effective Date | 23 May 2026 | | Owner | CEO | Classification | Internal | | Approved By | Mahmudul Haque Azad (CEO) | Review | Annual / on change | ## 1. Purpose To state Craftsmen Ltd's commitment to delivering professional engineering collaboration and support services that meet client and applicable requirements, and to continual improvement of the quality management system. ## 2. Scope Applies to all engineering team augmentation and embedded collaboration services, internal operations supporting client engagements, and all personnel of Craftsmen Ltd. ## 3. Policy Statements 1. Craftsmen is committed to supporting clients through professional engineering collaboration and technical contribution that meets agreed client requirements and engagement expectations. 2. We maintain practical governance and operational practices proportionate to the organisation's scale and service-based operating model. 3. We promote clear communication, accountability and professional conduct within all client engagements. 4. We protect confidentiality and handle client information responsibly in line with contractual obligations. 5. We comply with applicable legal, regulatory and contractual requirements relevant to our activities. 6. We set, monitor and review measurable quality objectives and pursue continual improvement of the QMS. 7. We provide the resources, competence and awareness necessary for effective quality management. ## 4. Roles and Responsibilities | Role | Responsibility | | --- | --- | | CEO | Provides overall direction and accountability for quality and operational governance. | | D&E | Delivers engineering collaboration aligned with client requirements. | | G&A | Supports administration, documentation, competence and governance. | | S&M | Manages client communication and relationship coordination. | | All Personnel | Apply this policy and support quality-focused engagement practices. | ## 5. Related Documents - Quality Management System Manual (CML-QMS-MAN-01) - Quality Objectives - QMS-P-12 Leadership, Policy and Roles ## 6. Compliance and Review Compliance with this policy is mandatory for all personnel within scope. Non-compliance may be addressed through the disciplinary process. This policy is reviewed at least annually and whenever significant changes occur, and is approved by top management. ## 7. Revision History | Version | Date | Description | Approved By | | --- | --- | --- | --- | | 1.0 | 23 May 2026 | Initial issue. | Mahmudul Haque Azad | # Need more information? If you need further information about our security, privacy, or quality practices, we're here to help. ### **About Craftsmen** [The Team](https://www.craftsmensoftware.com/about-us?hsLang=en) [Our Partnership Model](https://www.craftsmensoftware.com/how-we-work?hsLang=en) [Career](https://careers.craftsmensoftware.com/) [FAQ](https://www.craftsmensoftware.com/frequently-asked-questions-faq?hsLang=en) [Privacy Policy](https://www.craftsmensoftware.com/privacy-policy-best-software-development-company-in-bangladesh?hsLang=en)  [Craftsmen LinkedIn Page](https://linkedin.com/company/craftsmensoftware)   [Craftsmen Facebook Page](https://www.facebook.com/craftsmenltd/)   [Craftsmen Youtube Page](https://www.youtube.com/@craftsmensoftware) ### **Headquarter** **Craftsmen UK** One Sovereign Quay, Bridge End, Leeds, West Yorkshire LS1 4AG United Kingdom  **Operational Hub Craftsmen Bangladesh** Plot # 316, Lane # 4, DOHS Baridhara, Dhaka - 1206, Bangladesh ### **Sales & Partnership Offices** **Craftsmen Norway** Kong Oscars gate 66, 68, 5017 Bergen, Norway **Craftsmen France** 6 Avenue Pierre Grenier, 92100 Boulogne-Billancourt, Paris, France ### **A Team You Can Trust** #### [![ISO Certificates New](https://www.craftsmensoftware.com/hs-fs/hubfs/ISO%20Certificates%20New.png?width=300&height=96&name=ISO%20Certificates%20New.png)](https://www.craftsmensoftware.com/trust-centre?hsLang=en) [![glassdoor (1)](https://www.craftsmensoftware.com/hs-fs/hubfs/glassdoor%20(1).png?width=110&height=79&name=glassdoor%20(1).png)](https://www.glassdoor.com/Overview/Working-at-Craftsmen-EI_IE3004266.11,20.htm) [![goodfirms.co](https://www.craftsmensoftware.com/hs-fs/hubfs/goodfirms.co.webp?width=110&height=95&name=goodfirms.co.webp)](https://www.craftsmensoftware.com/blog/craftsmen-thrives-at-goodfirms-by-offering-scalable-robust-software-solutions-developed-with-quality-by-maestros?hsLang=en)    © 2026 Craftsmen. All rights reserved. ```json { "@context" : "https://schema.org", "@type" : "SoftwareCompany", "address" : [ { "@type" : "PostalAddress", "addressCountry" : "Norway", "addressLocality" : "Oslo" }, { "@type" : "PostalAddress", "addressCountry" : "United Kingdom", "addressLocality" : "London" }, { "@type" : "PostalAddress", "addressCountry" : "France", "addressLocality" : "Paris" }, { "@type" : "PostalAddress", "addressCountry" : "United States", "addressLocality" : "New York" }, { "@type" : "PostalAddress", "addressCountry" : "Bangladesh", "addressLocality" : "Dhaka" } ], "areaServed" : [ { "@type" : "Country", "name" : "Norway" }, { "@type" : "Country", "name" : "Sweden" }, { "@type" : "Country", "name" : "United Kingdom" }, { "@type" : "Country", "name" : "France" }, { "@type" : "Country", "name" : "United States" }, { "@type" : "Country", "name" : "Bangladesh" } ], "description" : "Trusted AI-native engineering partner providing software team extension, IT staff augmentation, and dedicated developer teams globally.", "logo" : "https://www.craftsmensoftware.com/hubfs/logo.png", "name" : "Craftsmen Software", "url" : "https://www.craftsmensoftware.com" } ```